Keeping your account safe

• Use a password you don’t use anywhere else. A password manager makes this easy. Change it in Settings — every other device is signed out when you do.
• Turn on two-step verification. In Settings → Security, add an authenticator app and keep the recovery codes somewhere safe. Signing in then needs a code as well as your password.
• Check where you’re signed in. Settings lists every browser and device with access. End anything you don’t recognise.
• Never show your stream key on stream. It stays hidden in Settings → Channel until you choose Show. If it leaks, replace it there — the old key stops working at once, and you paste the new one into your app.
• Watch out for fake messages. Onzsa will never ask for your password or stream key by email, chat or DM. “Sponsorship offers” that ask you to download something are a common way streamers get hacked.
• Connected platforms can be disconnected in Creator studio at any time.

If you think someone got in

1. Reset your password — this signs everyone else out.
2. Replace your stream key in Creator studio.
3. Contact support and choose “My account or signing in”. If you can’t sign in, you can still write to us from the contact page, or email [email protected].